What we sell
- Single Pokémon Trading Card Game cards. Every card we sell is Near Mint.
- The pictures on the site are stock images of the official card, so you can see exactly which card and version you're buying. They aren't photos of the actual copy you'll get.
- Normal, reverse holo and holo versions are listed separately. You'll get the version shown on the listing.
Prices and payment
- Prices are in pounds sterling and are shown on each card. The total you pay, including postage, is shown before you pay.
- The minimum order is £5.00 of cards.
- Payment is taken by Stripe when you place your order. We never see or store your card details.
- If we've made an obvious pricing mistake, we'll contact you before sending the order and you can choose to cancel for a full refund.
Your order
After you pay, we email you an order confirmation. That email is our acceptance of your order and forms the contract between us. If a card turns out to be unavailable after you've paid (for example, it sold at the same moment elsewhere), we'll tell you and refund that card straight away.
Postage
- We post to UK addresses only, by Royal Mail 2nd Class.
- Postage is £1.99 on orders under £10.00, and free on orders of £10.00 or more.
- We post orders within 48 hours (working days). Royal Mail 2nd Class usually takes 2–3 working days after that.
- The cards are your responsibility once they've been delivered to the address you gave us. If an order doesn't arrive, email us and we'll help.
Our responsibility to you
We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We're not responsible for loss that wasn't foreseeable, or for business losses. Nothing in these terms limits our liability where it would be unlawful to do so.
The legal bits
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If something goes wrong, please email us first. We'd much rather sort it out with you directly.
Damaged, faulty or wrong cards
If a card arrives damaged, isn't Near Mint, or isn't the card or version you ordered, just email us and we'll sort out a replacement or a refund, including any postage costs. This doesn't affect your legal rights under the Consumer Rights Act 2015.
Returns if you change your mind
You can return cards within 14 days of receiving them, without giving a reason.
- Email support@tjscardhouse.co.uk first with your order number and the cards you're returning.
- Post the cards back within 14 days of emailing us, in the condition you received them. You pay the cost of posting them back.
- We'll refund you within 14 days of getting the cards back, to the card you paid with.
- If you return your whole order, the refund includes the standard postage you paid for it.
If you'd like, you can use this wording when you email us: "To TJs Cardhouse: I hereby give notice that I cancel my contract for the sale of the following goods: [cards]. Order number: [TJC-…]. Received on: [date]. Name: [your name]. Address: [your address]. Date: [today]."
Who we are
TJs Cardhouse is a partnership based in the United Kingdom.
TJs Cardhouse
6 Ogle Close
Prescot
Merseyside
L35 5HR